Intended Use, Returns & Refund Policy

Intended Use:

  • This product is strictly for civilian use ONLY.
  • Masx Tech makes no warranties that our masks prevent infection or the transmission of viruses or diseases.
  • These mask's are not medically certified, nor are they a suitable replacement for medical grade masks.
  • Consult with your medical health professional to determine suitability of this product with your personal situation.
  • Social distancing and other hygiene practices MUST still be maintained and adhered to at all times.
  • These masks are non personal protective equipment and are not intended as a face covering in public settings and should NOT be used in a surgical setting. 
  • It is recommended to wash the mask before wearing and after each use. 
  • These masks are strictly NOT suitable for children under 3 years old.
  • We advise to hand wash mask after every use in low temperature machine wash and hang dry. 
  • Do not bleach, Do not tumble dry, Do not iron 

To view the latest VIC government advice and recommendations for wearing face masks click here

 

Returns and Refund Policy:

  • Due to the nature of this product being a face mask and infectious disease and hygiene issues, all sales are final and cannot be returned or exchanged.
  • To the extent permitted by law, no refunds will be provided for any products purchased over the website or by invoice for simply changing your mind.
  • In cases where a faulty item was received photos of the fault can be emailed to elisha@masx-tech.com.au explaining the fault with receipt details this must be done within the first 3 business days of receiving the product.
  • Images of the fault must accompany to support any faulty good claim.
  • We aim to supply feedback within 5 business days of fault emails, however these must be approved by the manufacturer before a refund or replacement can be issued. Please be patience with us whilst we investigate any fault matter on your behalf.