FAQs

Masx FAQs

 

What's the minimum order quantity?

We require our customers to order a minimum order quantity of 3 pieces per order to access unlimited choice of styles and designs in all sizes to give you best variety available and flexibility to mix and match as desired.
All of our products are custom made to order this is why its a minimum of 3 pieces per order.

 Standard Postage fee of $10 apply to orders under the value of $70. We offer FREE Shipping on ALL orders over $70.


For corporate and wholesale orders we require a minimum order quantity of 20 pieces for custom designed face masks. See our corporate page to learn more or contact our team for more information.

I've seen a design on social media but can't find it on the online store

Sometimes we showcase custom designs or limited edition designs. Feel free to contact us directly at elisha@masx-tech.com.au and we can assist you further on your inquiry.

 

Where do you ship too and how long does it take?

We ship exclusively within Australia to Australian residential and business addresses ONLY. For International order inquiries please contact sales@masx-tech.com directly or email us at sales@masx-tech.com.au and we will put you in touch with our international sales manager.

Our total order processing time is approximately 7-14 days from the time the order is placed and funds are received for your order. This estimate does not include order processing time which can take 1-2 business days on upon receiving your order.  

 

Are you experiencing delays because of Covid-19?

Typically our order turnarounds are quite speedy however, there can be delays incurred due to a number of covid related factors such as increased demand and pressure on Australian postal services, we typically state allow 14 business days for your order to arrive however it can arrive as quickly as under 5 business days depending on the nature and size of your order. If you haven't received your order by 14 days feel free to contact us and we will happily assist you in tracing your order to give you a status update. All orders placed on our store are provided with a tracking number with either Sendle or FedEx for your ease of monitoring your order to delivery at your door.

For bulk and corporate orders over 200+ pieces lead times may be longer due to increases manufacture times, speak to your Masx-Tech sales representative about timelines for your order and this can be confirmed directly for your order.

 

Do you charge extra for custom designs for your face masks?

No, when you are ordering 20 pieces or more this is FREE and all part of the service we offer. We will work with you closely to customise a design that is right for your brand or business.  

 

What if I don't need 20 pieces but still want a custom design? 

Sure thing, send us an email and discuss your unique circumstances and requirements and lets see what we can do for you! We're here to help! We have lots of small businesses, cafes, restaurants and even private groups wanting bespoke branded designed Face Masks and Buffs that we are working with.  Whether it be; a Wedding, Bridal Party, Hens or Bucks Parties, Sporting Clubs, Special Occasion Birthdays! Talk to us about your idea and request for personalisation and let us curate a bespoke look to meet your needs.

 

Is there minimum order quantities that apply when ordering different sizes with a custom design?

No, thats the great thing about our service, we won't penalise you with min. order quantities for each size you can simply order which ever sizes you like within your design to make things easy and convenient for you.  

 

How do I know what size to order? How do you get the right fit?

Check out our sizing guide here it will show you how to take a measurement of your face so you can get the size that suits the right comfort level for your face. Our masks have a unique face hugging design for unparalleled comfort, they are designed to fit snug to your face. Furthermore, all of our face masks come with adjustable toggle straps for your ease of adjusting to your desired comfort level on your face.

 

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