On this page we endeavour to keep you up-to-date with posts on any impacts or changes to our business caused by the current Covid-19 pandemic situation:
Update Posted: 24th July 2020
We typically have speedy turn around times for our orders, however due to the recent mandate for face masks to be worn in Melbourne and Mitchell Shire we have seen uplift in orders volumes.
Currently with that in mind our lead times are between 7-14 business days which is still pretty good considering the uplift in orders. If you have not received your goods within 14 business days you can email us at firstname.lastname@example.org to check on your order delivery status.
Please also note that during this time our shipping partners are also experiencing delays with their services which is beyond our control.
We will always do our best to assist you in tracking the progress of your order until delivery but please keep in mind due to the sheer volume of parcels being moved around the country during this time and new border enforcement delays, delays can occur. Masx-Tech doesn't take responsibility for shipping delays that are outside of our control but we will assist you in tracking your order so you have an ETA on your parcel arrival.
For any further questions or concerns feel free to contact us on 1300 511 933 or email us at email@example.com.